Terms and Conditions

1. General

1.1. This user agreement (referred to hereinafter as the Agreement) contains the terms and conditions of the use of lumiliving.com web service (referred to hereinafter as the Service) owned by Lumi Living LLC (referred to hereinafter as the Service Provider). When a person (referred to hereinafter as the User) uses the service, orders product(s) or completes the registration process  he or she agrees to this Agreement.

 

1.2. Contact details of the Service Provider: Lumi Living LLC / Lumiliving.com, Ratastie 7, 03100 Nummela. E-mail: info@lumiliving.com. VAT number FI21276831.

 

1.3. All rights are reserved to the Service Provider.

2. Changes to the Service

2.1. The Service Provider reserves the right to make changes to the Service at any time.

 

2.2. The Service Provider reserves the right to make changes to the Agreement at any time. The user accepts the changes when using the Service.

3. Registration

3.1. User can register as an user by filling out the register form and choosing an user name and password.

3.2. Registration is free of any charges.

 

3.3. By registration User warrants that he/she has read the provisions of this agreement, agrees to these provisions and pledges oneself to comply with these provisions.

4. Privacy policy

4.1. The Service Provider is committed to respecting User´s privacy. The Service Provider is the sole owner of the information collected on Lumiliving.com.

 

4.2. Service Provider does not transfer any information given by the User for third party for any other purpose than processing the order.

 

4.3. Service Provider reserves right to transfer the information provided by the User to the authorities in the case of infringement of laws and violation of good practice (bona mores) by the User.

 

4.4. User has the right to examine, change and delete information about him/herself from the register.

5. User responsibilities

5.1. The User accepts responsibility for all activities that occur under his/her account or password. The User is solely responsible for maintaining the security of his/her password.

5.2. The User warrants to the Service Provider that the information he/she provides during the registration process (and any notification of change of such information) is true and correct.

 

5.3. The User warrants that he/she is over 18 years old.

6. Ordering and Payment Terms

6.1. When an order is placed in the Service the binding sales agreement between the User and the Service Provider is reached when the User receives an order confirmation e-mail in which the availability and estimated delivery time are confirmed.

6.2. Service Provider reserves the right to reject any order in its sole discretion.

7. Product prices

7.1. The product price is the price displayed for the item on the Service at the time of ordering. Orders inside EU: The shown product prices and delivery charges include 22% VAT. Orders outside EU: The shown product prices and delivery charges are VAT free.

7.2. Delivery charges are additional to the product price. Delivery charges vary according to the destination of the order and service selected.

 

7.3. Users outside of the EU are responsible for any customs, duties and brokerage charges which may be imposed. These charges will be collected when your order is delivered.

8. Delivery

8.1. The Service Provider has a contract with a third party to deliver the products.

 

8.2. Delivery charges are additional to the product price. Delivery charges can be seen in the FAQ page and on Service separately for each item or group of items.

 

8.3. Delivery times vary from product to product. Delivery time is determined by availability of the product and order destination.

 

8.4. The Service Provider shall not be liable for delays in performing or failure to perform this Agreement or any obligations hereunder, which are directly attributable to causes beyond its reasonable control (force majeur), including, but not limited to, acts of God, fires, strikes, labor disputes, war, acts or intervention by any governmental authority, failure of a common carrier, supplier, hardware, software, browser, or communications equipment, or network failure, congestion, or malfunction.

 

8.5. The Service Provider reserves the right to deliver different products ordered in the same time separately.

 

8.6. The Service Provider takes responsibility over the loss and damage of the product occured during the delivery

9. Cancellation and returns

9.1. User has a fourteen-day right to return or exchange a product according to Finnish consumer protection legislation.

 

9.2. The customer has a right to return a product if the order has been cancelled according to the terms and conditions by notifying lumiliving.com within 14 days of delivery, the product has not been used, the product is in the condition that the customer received it in and all the parts of the product are included in the package and the product has been repackaged into its original package.

 

9.3. The product must be returned immediately after cancellation.

10. Jurisdiction and Settlement of Disputes

This User Agreement will be interpreted, construed and enforced in all respects in accordance with the laws of the Republic of Finland. Any contractual disputes are primarily settled through negotiations, in other cases disputes are settled at the Helsinki District Court, Finland.